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Target Safety and Occupational Health

RATCH has followed the Code of Conduct in safeguarding the safety, occupational health and work environment of employees, contractors, sub-contractors, community and stakeholders. Complimenting this are the Company's safety policy, Corporate Sustainability Development Policy and the continuous implementation of occupational health and safety management system, to assure all of the quality of life, safety and zero work-related accidents that cause injury or sickness.

More Info : The Code of Conduct , Safety, Occupational Health and Working Environment Policy , Corporate Sustainability Policy

Safety operations

RATCH Group remains committed to revise and improve work processes and conditions, so that all job operators can work in a safe and zero-accident environment without getting injured or falling ill. The work safety culture has been promoted along with risk management and crisis management. Cautious measures to prevent and protect workers from the COVID-19 were in place.

Job risk management

Control measures must be established to ensure the highest possible level of safety. The management of job risks will follow these guidelines.

Safety inspection measures at work areas have remained crucial and efficient in prevent work-related risks. As such, the inspection frequency and requirements were heightened for medium to high-risk jobs.

Work area inspection frequency classified by job risks

Level of risks Inspection frequency
Supervisor Safety Officer Safety, Occupational Health and Work Environment Committee
Supervisor Level Professional Level
High-risk jobs
  • Work in confined space
  • Hot work that causes heat and sparks
  • Work on high ground
  • Work with chemicals
All the time Every day Every day Every month or accordingly to work schedules
Medium-risk jobs Every hour Every day Every day Every month or accordingly to work schedules

Safety supervision

Supervisors, safety officers and all relevant responsible persons have duty to ensure that the operations strictly follow prescribed measures and guidelines. They must inspect the qualification and readiness of job operators and the condition of tools and equipment; assess work environment; and clear the work areas after completion. They can immediately exercise the Stop Work Authority when seeing below-standard actions or work condition; when the scope of work or procedure is changed; or when emergency situations occur.

Control Factors Operations Result
Operator
  1. Identify the qualifications of operators for each task
  2. Organize training and coaching on safety and the handling of particular tasks
  3. Observation
  4. Follow safety measures for particular tasks/ Particular areas
  1. Qualified as prescribed
  2. Full training and coaching on safety measures
Tools / equipment
  1. Check safety features before use or on maintenance schedule
  2. Check or test safety accordingly to legislative requirements
  3. Complete scheduled maintenance of tools and equipment
  1. Tools / equipment in ready conditions
Work environment
  1. Assess/inspect work environment before the start of work
  2. Assess and analyze work environment
  3. Clear the work areas after work
  1. Complete the required work environment inspection
  2. Improve correct below-standard work environment before start of work
Stop work authority
  1. When below-standard actions or conditions are seen
  2. When the scope of work or work procedure is changed
  3. When an emergency occurs
  1. When the Stop work authority is exercised, job operators must correct work conditions before seeking approval to resume the task.

Management of emergency incidents

In case of an unexpected incident or event, job operators must follow the Company and power plants' emergency/incident response plans which are based on ISO 45001 standard. The plans identify responsible persons for each task, detail controlling and corrective actions, and encompass the investigation of the causes in order to set measures or reshape work process that will prevent reoccurrence. The procedure is in place to prevent and minimize impacts on individuals, property, production process and the environment.

Emergency / Incident Specified in The Plan Targets
Fire / Explosion
  • Stop the incident as fast as possible.
  • Ensure least impacts on individuals, property, production process and the environment.
Fuel / Chemical Leak
Natural Disasters
Terrorist Attacks / Protests

Emergency Response drills in 2021

Emergency situations Number of drills
RGCO NNEG BPC RCO RAC Head Office
Level 1 fire and explosion 30 4 1 - - 1
Level 2 fire and explosion 1 1 - - - -
Level 3 fire and explosion 0 - 1 1 - -
Gas leak 4 2 - - - -
Oil leak 1 2 - - - -
Chemical leak 4 3 - - - -
Radiation leak 1 - - - - -
Waste/Sewage transfer 1 - - - - -
Natural disasters
(Storm/Flood/Earthquake/Wildfire)
1
(flood)
- - 1
(flood)
Collinsville = 2
(wildfire)
-
Epidemic 0 - - - - -
Snake bite 0 - - - - -
Broken lift 1 - - - - 12
Bomb threat 0 - - - - -
Community protests 0 - - - - -
Others 1
(pressure pipe broken)
- - - Collinsville = 4
Mt. Emerald = 1
(evacuation)
-

Emergency incidents in 2021

No. of emergency incidents Fire Fuel / Chemical leak Natural disaster Terrorist Attack / Protest
Ratchaburi Power Plant 0 0 0 0
Nava Nakorn Power Plant 1 0 0 0
Berkprai Cogeneration Power Plant 0 0 0 0
RATCH Cogeneration Power Plant 0 0 0 0
Power plants in Australia
  • Kemerton Power Station
  • Townsville Power Station
0 0 0 0
Head Office 0 0 0 0

Crisis management

Driven by the COVID-19 outbreak, RATCH and its power plants raised the crisis management plan to the next level, to keep risks under control; ensure workers' safety and operational continuity particularly when it concerns power plants that must operate on customers' demand; and support the stability of the national electricity system.

Guidelines on production management in light of COVID-19

Strengthening safety culture

"Every worker must go home safe." is RATCH's ultimate resolution. The Company has allocated budgets and resources that will help workers work safely and carry out existing and future assignments. That includes the safe use of new tools and equipment and the enhancement of knowledge about safety as well as safety-related laws, regulations and measures that demand full compliance.

RATCH believes that with the right knowledge and understanding, workers will be aware of safety and carefully carry out their tasks while watching out for their colleagues in order to avoid their working in unsafe or incorrect working environments and conditions.

Training to raise awareness on occupational health and safety in 2021

Aspect / Training topic Organizer No. of attendees
(person)
Employees
(person)
Contractors
(person)
Ratchaburi Power Plant Nava Nakorn Power Plant Berkprai Cogeneration Power Plant RATCH Cogeneration Power Plant RATCH - Lao service Head Office
New employee orientation 4,629 35 4,594
Safety, occupational health and work environment for workers and new hires - - - 72 60 12
Risk Assessment - - - - - 15 15 -
Crane controller (Immovable crane), hand signaler, and handler - - - - - 26 26 -
Crane truck driver (moveable crane) ,hand signaler,and handler - - - - - 11 11 -
Crane controller - - - - - 16 16 -
Safety of work in confined space - - 172 159 13
Basic fire suppression - - - 107 107 -
Fire suppression in building - - - - - 32 32 -
Safety, Occupational Health and Work Environment Committee - - - - 6 1 5
Safety officer – supervisor level - - - - 47 47 -
Safety officer – executive level - - - 30 30 -
Boiler controller - - - 37 37 -
Refresh boiler controller's knowledge - - 70 55 15
Hearing preservation - - - - - 40 40 -
Electrical safety practices - - - - - 17 17 0
First-aid and resuscitation - - - - - 31 31 -
Operators of air pollution management system - - - - - 3 3 -
Operators of water pollution treatment system - - - - - 4 4 -
Controllers of industrial waste management system - - - - - 4 4 -
Radiation Protection - - - - - 15 15 -
Awareness enhancement on environment and work safety - - - - 143 143 -

Key safety statistics in 2021

Power Plant / Office RGCO NNGE BPC RCO RAC RATCH Total Group
Number of employees (persons) 52 30 19 21 23 215 360
Hours worked (hour) 92,260 56,144 20,936 43,616 37,535 409,360 659,851
No. of contractors (persons) 374 78 53 336 - 59 900
Contractors' hours worked (hour) 1,781,760 176,675 129,915 154,544 - 179,876 2,422,770
Number of operators 426 108 72 357 23 274 1,260
Total hours worked (hour) 1,874,020 232,819 150,851 198,160 37,535 589,236 3,082,621
Fatal work injury rate per 200,000 hours worked 0.11 0 0 0 0 0 0.06
Lost-time injury frequency rate per 200,000 hours worked 0.21 0 0 0 0 0 0.13
Occupational illness per 200,000 hours worked 0 0 0 0 0 0 0

Human Right Commitment/Policy

RATCH realizes that respect to human rights is a crucial factor in driving business towards success and sustainability. The Company has set forth human rights principles covering the rights of employees and stakeholders in the Code of Conduct and guidelines in the Corporate Sustainability Policy.

Human rights principles
Code of Conduct
Guidelines on human rights
Corporate Sustainability Policy
  • The vow on treatment of stakeholders is based on legal requirements, honor, respects and concern about human dignity.
  • Treat stakeholders with respect to their rights to freedom and equality, with none-discrimination of gender, race, language, religion, social status, economic status or educational background. Right to political freedom is included.
  • Protect personal rights and keep confidential information. Access to such information, disclosure and usage is carried out as needed or when required by law.
  • Treat all employees and workers in a fair and equal manner, without discrimination. The work assignment must be properly given to all employees based on their ability and appropriate compensation. Child labor aged below 18 years and illegal labor is prohibited. This principle entails employees and workers of suppliers and/or stakeholders.
  • Take care and protect safety of employees, workers and the company's property without infringing others' rights and safety; and protect personal rights, confidentiality, as well as disclosure and usage of personal data.
  • Respect the rights of employees and workers of the Company and suppliers and treat them equitably with concern about human dignity.

More Info : The Code of Conduct , Human Rights Policy , Corporate Sustainability Policy

Operating Guidelines on Human Rights

Labor rights of employees and suppliers in the supply chain

  • Treat and protect labor accordingly to the labor laws in respective countries, with respect to their rights, equality and non-discriminatory practices on gender, age, race, nationality, religion, economic or social status, skin color and political views. The practice is part of the supplier pre-qualification conditions.
  • Set a recruitment rule to prohibit the employment of under-18, forced and illegal labor. The practice is part of the supplier pre-qualification criteria.
  • Give employees the right and freedom to assemble in the forms of a welfare committee and the Safety, Occupational Health and Work Environment Committee under a predetermined ratio of employees to represent all employees in submitting their views or demands to the employer.
  • Put in place safety measures, provide the work environment with focus on safety and occupational health standards, and undertake risk assessment and strict supervision.
  • Allow employees to express opinions through the Welfare Committee, the Safety, Occupational Health and Work Environment Committee, engagement survey, opinion box, dialogue with supervisors and exit interviews arranged for resigning employees.
  • Establish employee complaint channels whereby employees can lodge complaints against unfair treatment according to work rule, agreements or employment contracts or difficulties regarding work conditions or relationships. The process and procedure are set covering complaint channels, filing methods, investigation, complaint review, complaint termination and protection of complainants and related persons.

Safety of suppliers/contractors and sub-contractors

  • Set the basic labor protection rule and integrate it into the supplier and contractor pre-qualification criteria. The rule concerns labor's basic rights, equality, and nondiscriminatory practices on gender, age, race and religion; prohibition of under-18 and illegal labor; and safety measures.
  • Demand treatment according to the labor laws, set forth in the employment contracts, which includes the provision of labor's safety and occupational health.
  • Require suppliers/contractors and sub-contractors to attend safety training and comply with safety and occupational measures when working at Head Office and power plants.
  • Demand suppliers or contractors assess job-related risks and define comprehensive protection measures as well as remediation measures in case of accidents.
  • Monitor contractors and sub-contractors' implementation of safety measures.
  • Arrange safety training for suppliers, contractors and sub-contractors focusing on general knowledge on safety and safety measures for high-risk jobs.

Community's rights and protecting of safety and quality of life

  • Treat community fairly with respect to the rights and equality as well as differences in culture, beliefs and religious doctrine.
  • Set the levels of risk and impacts on the way of life of community or local people, safety and local environment, serving as the ground for the investment decision making. RATCH will not invest in projects that will be located in the areas where natives or minority peoples or ethnic group reside.
  • Give the community an opportunity to express their opinion in the study and assessment process for environmental and/or health impacts from under-development projects, and define impact-alleviating and remediation measures.
  • Be open for community engagement in the inspection and recommendations on power plants' operations, through a tri-partite committee.
  • Set communication channels through community relations units to ensure access to the Company's information and opportunity to propose recommendations; by phone, social media, email or letter. The complaint-receiving remediation process is determined.
  • Prepare the emergency and crisis response plans that include the community evacuation plan; and hold drills on a regular basis.
  • Conduct a survey on attitudes, opinions and concerns of communities near power plants on a regular basis.

As human resources are the key to corporate success and sustainability, a mission of RATCH concerns human resource management. To effectively achieve growth targets and the vision of "a leading value-oriented energy and infrastructure company in Asia Pacific", RATCH needs to enhance their capabilities and preparedness. RATCH's Code of Conduct outlines human resource management approach in line with labor laws and human rights principles:

Code of Conduct
  • The Company prioritizes thorough and regular personnel management and development so that they have knowledge and ability.
  • The Company provides fair remuneration and welfare that is comparable to other leading companies.
  • The Company strictly complies with laws and regulations related to employees.
  • The Company provides a safe and supportive working environment in accordance with the occupational health standards.
  • The Company appoints transfers, awards and punishes, employees with equality, honesty, and justice based on each employee's knowledge, ability, and suitability.
  • The Company accepts comments and suggestions that are based on employees' professional knowledge.
  • The Company treats employees with respect to individuality and human dignity.
  • The Company avoids any unfair actions that may affect the security of the employee's work, threaten or create pressure on the mental state of the employee.
  • Employees may file a complaint in the event that they do not receive justice from the specified system and process.

Employee protection against COVID-19

RATCH closely monitored the COVID-19 outbreak and assessed risks of infection among employees. The following measures were launched to take care of employees, protect them against the virus, and maintain for operational continuity:

Addition in Health Protection The Company provided employees additional insurance coverage against COVID-19 for, on top of general health insurance.
Preventive Measures
  • Procure vaccines for employees and family members
  • Hand out face masks and Antigen Test Kit (ATK) to employees
  • Find hospital beds for employees and family members tested positive for COVID-19
  • Instruct them to work from home. If needing to enter the office building, they must report their timeline in the past 14 days.
  • Arrange a drop point for the delivery of documents and parcels, which are disinfected before entering the building.
  • Set up the screening point for body temperature measurement of all persons entering the premises.
Facilitation of Employees Working from Home
  • Provide necessary software, computer network, user database and guidelines to all employees working from home.
  • Adjust work process and procedures for greater flexibility, in support of working from home.
  • Relax the rules to match the situation and the new way of working

Development of organizational capabilities

Progress of implementation under HPO framework

Under the diagnosis of organizational performance under the High Performance Organization (HPO) Framework, RATCH resolved to improve the work process of the following two significant areas:

Work Process Performance Result in 2021
Enhancement of corporate and employee capabilities (B: Building Future Capabilities) Continuous improvement in work process and Work Flow Process Chart for the accounting and finance function, for systematic, continuous and efficient operations

Target

  • 100% completion
100% completed
Communication and teamwork excellence
(C: Communication and Collaboration Enhancement)
1. Internal Communication Enhancement for effective implementation of corporate strategy and targets as well as a closer bond between executives and employees that will influence employee engagement with the organization. In 2021, RATCH utilized 3 communications approaches.
  1. CEO Meets Employees; two-way communications
  2. CEO Messages: electronic communication medium
  3. Company news updates: electronic medium

Target

  • two-way communication meetings with employees
  • one-way communications via CEO Message
  • Three CEO Meet Employees meetings were organized.
  • Four CEO messages were dispatched.
  • 29 releases were released as the Company News Update.
2. Implementing knowledge management through knowledge sharing activities, to improve and create a continuous and thorough learning process. Through the activities, executives in various fields passed on their experiences and lessons to job operators, serving as the case studies that will create holistic views and understanding in the work process. The lessons can be applied for job operators' routines. Four internal knowledge sharing activities were organized in 2021, attended by 21% of all employees.

Target

  • Participants' application of knowledge and at least 70% satisfaction rate.
The opinion survey found that 99.3% of total participants was satisfied with the activities and they could apply the knowledge and lessons with their job.

Development of employee capabilities

RATCH's development of employee capabilities has emphasized three major areas: core competency; leadership competency; and job family competencies, all of which that concern functional behavior competency and functional technical competency. The competencies are improved through groups of training courses which are the courses for job-operator level courses, job-based courses, and the courses for individual operators.

Training courses in 2021

Type of courses Objectives No. of program No. of hours No. of attendees (persons) Total expenses (Baht)
Male Female
RATCH Group Public Company Limited
Basic courses under Career Development Roadmap To broaden employees' perspectives, capacity and knowledge accordingly to the personnel competency development plan 2 6 29 30 136,000
Courses in support of the Company's policy and rules To develop the competency required by their respective assignments 6 35.5 75 81 221,650
Skill enhancement courses To improve job-based competency 64 1,483 103 153 2,489,572
RATCH-Australia Corporation Limited
Courses based on Career Development Roadmap To broaden employees' perspectives, capacity and knowledge accordingly to the personnel competency development plan 18 1,070 23 10 519,667
Ratchaburi Electricity Generating Company Limited
Courses in support of the Company's policy and rules To develop the competency required by their respective assignments. 2 8 2 4 0
Skill enhancement courses To develop the job-based competency required by their respective assignments. 21 419.5 34 6 146,400
Other skill enhancement courses To develop other skills for greater job competency 20 188.5 39 41 205,000
RATCH Cogeneration Company Limited
Courses in support of the Company's policy and rules To develop competency required by their respective assignments. 2 4.5 18 14 1,000
Skill enhancement courses To develop the job-based competency required by their respective assignments. 3 39 1 2 8,900
RATCH-Lao Services Company Limited
Skill enhancement courses To broaden employees' perspectives, capacity and knowledge with courses adjusted accordingly to corporate contexts 12 2,303 329 0 0 (Organized by Hongsa Power Plant)

Fair compensation and welfare

Activity Objective Result
Compensation and welfare system
  • Set pay criteria accordingly to laws and rules, taking into consideration knowledge, educational background, experience, cost of living in a particular country, and fairness regardless of gender or age.
  • Provide employees with welfare, life insurance, health insurance, emergency assistance and safe shelters.
  • Cover the travel expenses for employees working in a foreign country and taking home leave
Employees received appropriate pay and welfare, compared to peer companies'
Compliance with relevant labor rules and laws
  • Comply with relevant labor laws and rules
  • Align company rules and regulations with legal requirements in setting guidelines for employees and monitor legal amendments for continuous improvement.
  • Establish a complaint channel and measures to prevent retaliation and mitigate damage to complainants or collaborators who report breaches or violations of the Code of Conduct or the Company's rules.
  • RATCH fully complied with relevant labor laws and rules.
  • Zero complaint
Quality of life at workplace
  • Ensure clean and suitable work environment in line with safety and occupational health-related laws; as well as inspect and monitor workplace environmental indicators as specified in Head Office's Environmental Impact Assessment Report every 6 months.
  • Apply 5S standards in achieving an orderly, safe and clean work environment.
  • Establish Breastfeeding Friendly facility for their breastfeeding employees to express breastmilk in the workplace in order to continue breastfeeding their children.
  • The work environment met the requirements.
  • Protect maternity right of employees, promote and encourage mothers breastfeeding among employees

Career stability

RATCH has specified succession plans for employees to advance to primary-level executive, mid-level executive and high-level executive positions, so that they can carry on the tasks undertaken by executives who retire or resign and hence smoothly drive the organization towards business goals.

Capability building for successors to mid-level and high-level executives

Approaches Target
  • Implement Succession Management Planning Development to select high-level executive successors and provide them training
  • Implement Talent Planning Management Development to select middle-level executive successors and provide them training
  • Develop annual training plan for all levels of employees and individual training plans
  • Organize knowledge sharing activities of all functions
  • Collaborate with subsidiaries and joint ventures for on-the-job-training
  • Promote cross-functional teamworking
  • Promote employees' self-development through coaching process of supervisors
RATCH plans the succession plans for mid-level and high-level executive positions 6 years in advance, to fully cover to-be-vacated positions. The advance planning is to ensure that replacements are as capable as the retiring ones and the handover takes place at an appropriate time. Aside from this, annual development plans are in place to ensure continual knowledge exchange and knowledge development, which will lead the organization towards business goals.

In 2021, three executives under the Succession Planning Management Development scheme were appointed high-level executives, succeeding their retiring predecessors.

Item 2021 2022 2023
Retiring executives (persons) 3 1 1

Career advancement, rewarding and punishment

Approaches Target Performance in 2021
  • Apply a standardized performance evaluation system that requires the performance indicators to be mutually agreed by supervisors and subordinates in advance.
  • Set clear criteria on appointment, transfer and rotation
  • Set clear criteria on rewarding and punishment and ensure employees' acknowledgement
  • Plan the dialogue process for supervisors and subordinates
  • 100% performance appraisal conducted target
  • Turnover rate below 5%
  • 100% of employees were evaluated for their performance supportive of the organization's goals.
  • The turnover rate was at 2.33%.

Employee engagement

Approaches Objectives Target 2021 Performance
Participation in organizational development and acknowledgement/ recommendation process
  • Promote organizational development through their engagement in submitting opinions or recommendations through regular two-way communications channels such as employee meetings and functional meetings
  • Establish communications channels to receive employees' opinions or suggestions, such as opinion boxes, intranet and email, and use them as input in shaping improvement plans
  • Organize activities to strengthen employee relationships in functional and organizational levels as a way to communicate and promote mutual understanding.
Their recommendations are appropriately responded to. One recommendations were addressed. In 2021, the Company implemented Work from Home to prevent COVID-19 pandemic
Treating employees with respect to individuality and human dignity
  • Adopt fair and equal treatment of employees regardless of gender, age, nationality and religion, and with respect for their basic rights and freedom as stipulated in the Constitution.
  • Uphold zero tolerance to child, illegal and forced labor.
  • Establish the Welfare Committee that comprises the employer' and employees' representatives, as a respect to employees' freedom of association.
In minimum 5 employees represented in the Welfare Committee Five employees were elected to be member of Welfare Committee representing 4.63% of total employees.
Fair treatment of employees
  • Formulate standard evaluation system, human resource development plan and career advancement plan, with continual communication with employees.
  • Set appeal criteria under which employees can launch appeals against unfair treatment and establish complaint-receiving channels and protection measures for complainants.
Provide a decision on complaints within 30 working days. Zero compliant
Complaint-receiving channels for unfair treatment cases
  • Clearly set complaint-receiving and whistleblowing channels and notify employees accordingly.
  • Define the complaint-handling protocol with protection against retaliation and remediation for complainants or collaborators who report breaches or violations of the Company's Code of Conduct/regulations.
Employee engagement survey
  • The employee engagement survey has been conducted annually since 2017 and results are the basis for the designing of engagement activities within function groups or at the organizational level.
Engagement score is maintained at 80%. Engagement score was at 81.98%.

Employee participation

RATCH encourages employees to give back to society, being both good and smart members of the organization. Employees are encouraged to volunteer in various social activities that concern environmental conservation and social contributions. These activities not only create bonds between employees and participating community, but also strengthen relationships with their colleagues.

The Company commits to operate its business adhering by sustainable development guidelines with aim to create the organization growth in all aspects; including economic value, shared social value, and environment. The corporate social responsibility focuses on community and social development to promote and support environmental conservation projects, energy conservation activities as well as enhancing living quality of people in communities and society at large in line with the Company's strategy and business operations under the Company's sustainability development policy and the social and environment policy which is governed by the corporate governance and social responsibility committee

More Info : Corporate Governance and Social Responsibility Committee , Corporate Sustainability Policy , Corporate Social Responsibility Policy

Corporate Citizenship Strategy

RATCH realizes that community and society are the stakeholders in the value chain for the business's existence and sustainability, who can be impacted by the Company's operations and influence impacts on the Company. RATCH therefore operates with responsibility for community and society, with emphasis on the management of environmental impacts, safety and occupational health, engagement in improving the quality of life and creation of shared values. The goal is to achieve community trust and enable coexistence based on confidence and mutual benefits.

As a holding company, RATCH outlines two-pronged approaches for community- and socially responsible operations and sets business targets chiefly based on the approaches.

Communications for understanding and trust in operations

The four RATCH-controlled power plants have continuously communicated with community about their operations through their provided communication channels and activities. They have established accessible communications channels through which complaints can be filed as well as a systematic and efficient problem-solving process and suitable period that is integrated with the power plants' environmental quality management system.

Ratchaburi Power Plant

Total Installed Capacity: 3,645 MW
Target groups: Communities in nine sub-districts, namely Pikunthong Sub-district, Ban Rai Sub-district, Ban Sing Sub-district, Wat Kaew Sub-district, Donsai Sub-district, Bangpa Sub-district, Samruan Sub-district, Tharap Sub-district and Paengpuay Sub-district in Ratchaburi Province
Objective Action Results in 2021
1. Communications via social media
Publicize information, knowledge and activities at power plants/ neighboring communities and in Ratchaburi Province for accurate understanding of the operations and positive attitude.
  • Publish information on Facebook Fan Page Our home by Ratchaburi Power Plant five times a week on, for example, preventive measures against the COVID-19 outbreak
  • Publish RG. Weekly News and RG. Scoop News on LINE Official Account
  • The Fan Page had 31,465 followers (as of 2 December 2021), a 28.69% increase over 2020.
  • 42 Issues of RG. Weekly News, containing a total of 160 articles
  • 34 editions of RG. Weekly News
2. Relationship-building communications
  • Inform and educate community leaders in nine target sub-districts about the production process and environmental management
  • Boost relationship and confidence in the operations
  • Organize nine activities in the nine sub-districts
  • Target 230 attendees
  • 187 community members attended the activities, or 81.30% of target.
  • Survey showed 85.20% of respondents were satisfied with and acknowledged the power plant's operational information.
3. Display of environmental quality through LED screen at the power plant's entrance
  • Directly inform community of the power plant's real-time data
  • Demonstrate transparency in performance disclosure
  • Install LED screen at the power plant's entrance
  • Communities showed better understanding and acknowledgement in environmental management.
4. Information for community leaders and government offices
  • Inform community in advance of the power plant's activities that may cause impacts/concerns including fuel switch, transportation of secondary-fuel diesel or bunker oil to the power plant or transportation of limestone to the power plant, and gypsum from the power plant.
  • Send 28 letters containing the power plant's activities to government offices in Ratchaburi Province
  • Post the letters on the LINE group chat of each sub-district
  • Community showed understanding and filed no complaint.
5. Preparation of annual environmental management report
  • Publish the power plant's actions on environmental impact management as specified in EIA along with monitoring result of air, water, noise and waste management and community relations activities
  • Prepare the annual report and distribute the report to 790 target offices in Ratchaburi Province
  • Target recipients/community acknowledged the environmental management, and no complaint was received.

Nava Nakorn Power Plant

Total Installed Capacity: 199.11 MW
Target groups: Communities in eight sub-districts, namely Khlong Nueng Sub-district, Khlong Song Sub-district, Ban Pathum Sub-district and Chiang Rak Noi Sub-district in Pathum Thani Province, as well as Bang Krasan Sub-district, Phayom Sub-district, Chiang Rak Noi Sub-district and Pra Intaracha Sub-district in Ayutthaya Province.
Objective Action Results in 2021
1. Communications via social media
  • Disclose the power plant's operational information to government offices, community leaders and local residents to affirm transparency and build confidence
  • Use LINE application as the medium to disclose the information concerning 25 topics
  • Community showed understanding and filed no complaint.
2. Relationship-building communications
  • Educate for public understanding through activities/projects that involved community leaders, local municipality and administrative offices and government offices for their engagement in the power plant's operations
  • Strengthen relationship and confidence in the operations
  • Sixteen community visits to organize activities/projects, involving community leaders that engaged local municipality and administrative office and government offices
  • Community showed understanding and acknowledged the communication relationship activities, resulting in a good relationship with the power plant and community confidence in the operations.
3. Preparation of environmental management report
  • Affirm transparency through the disclosure of environmental impact management as specified in EIA; the measurements of environmental quality – air, water, noise and waste management; and the power plant's public relations activities
  • Prepare five reports and distribute the reports to the five government offices
  • Target groups / community acknowledged the environment management performance and no complaint was received.

RATCH Cogeneration Power Plant

Total Installed Capacity: 119.15 MW
Target groups: Communities in in seven sub-districts, namely Khlong Nueng Sub-district, Khlong Song Sub-district, Ban Pathum Sub-district Chiang Rak Yai Sub-district, Chiang Rak Noi Sub-district and Bang Pued Sub-district in Pathum Thani Province; as well as Chiang Rak Noi Sub-district in Ayutthaya Province.
Objective Action Results in 2021
1. Communications via online media
  • Publicize the power plant's operational information to government offices/ community leaders and neighboring community for their transparency and confidence.
  • Use LINE application and community broadcasting system for periodic announcements of the plant's two releases to government offices and nearby communities.
  • Community showed understanding and filed no complaint.
2. Preparation of environmental management report
  • Affirm transparency through the disclosure of environmental impact management as specified in EIA; the measurements of environmental quality – air, water, noise and waste management; and the power plant's public relations activities.
  • Prepare 45 reports and distribute the reports to 16 government offices and 29 communities within 3-5 km radius from the power plant.
  • Target groups / community acknowledged the environment management performance and no complaint was received.
3. Information for community leaders and regulatory units
  • Inform community in advance the power plant's scheduled activities that may cause impact or concern including fire extinguisher and fire evacuation drills and the transportation of gas engine generators to the power plant
  • Use community broadcasting system and a news release to announce one activity
  • Community showed understanding and filed no complaint.

Berkprai Cogeneration Power Plant

Total Installed Capacity: 99.23 MW
Target groups: Communities in Berkprai Sub-district, Tha Pha Sub-district, Ban Pong Municipality, Lad Bua Khao Sub-district, Pak Rad Sub-district, Suan Kluay Sub-district, Nakornchum Sub-district and Khung Payom Sub-district in Ban Pong District, Ratchaburi Province; as well as in Don Kamin Sub-district, Lukkae Sub-district and Tha Sao Sub-district in Tha Maka District, Kanchanaburi Province.
Objective Action Results in 2021
1. Communications via social media
  • Disclose the power plant's operational information to government offices, community leaders and local residents to affirm transparency and build confidence.
  • Use community broadcasting system and corporate releases for the announcements of 25 issues to nearby communities.
  • Community showed understanding and filed no complaint.
2. Community hearing
  • Meet with community, employing the Community Relations Unit to hear its concerns and recommendations.
  • Meeting with communities and hearing their suggestions
  • The community in Suan Kluay Sub-district requested the power plant's support in the release of baby fish into a local pond. The release was completed in December 2021.
3. Preparation of environmental management report
  • Affirm transparency through the disclosure of environmental impact management as specified in EIA; the measurements of environmental quality – air, water, noise and waste management; and the power plant's community relations activities
  • Prepare fifteen copies of reports and distribute them to eight government offices (Reports are completed twice a year).
  • Target groups / community acknowledged the environment management performance and no complaint was received.

Remediation and grievance mechanism

All the power plants have established channels through which the community can file their opinions or complaints around the clock. The channels are the Community Relations Unit and/or community leaders or the tri-partite committee as well as telephone, opinion box, email, postal mail, LINE group chat, and short messages (SMS). The remediation and grievance mechanism has been developed in line with the ISO 14001 Environmental Management System.

Complaint-receiving channel and issue-solving procedure

In 2021, no complaint was raised by community through the power plant's complaint channels.

Building community strength

Community Energy Project

RATCH has carried out the Community Energy Project in collaboration with provincial energy offices since 2014. The objective is to raise awareness and extend knowledge on energy management as well as develop energy technology from local resources for the locals. The project has ably helped communities save energy expenses and earned extra income. In support of the Sustainable Development Goal 13, the project also aims to help the community strengthen resilience and adaptive capacity to climate-related disasters. In 2021, the Company organized in collaboration with the Ratchaburi Provincial Energy office, the project implemented in Yang Hak Sub-district, Pakthor District, Ratchaburi Province,

Operation Process

Performance in 2021

  • 40 energy volunteers have been appointed.
  • Eight prototype solar-powered 3,400-watt water pumps have been employed instead of traditional gasoline-based pumps.
  • Two learning centers were established in Yang Hak Subdistrict to educate local residents on the application of solar energy and demonstrate the operations of solar-powered tools and equipment, which are:
    • Two 3,400-watt solar-powered pumps
    • Twenty 340-watt solar panels
    • Two 2,500-watt DC converters

Promotion of quality of life

RATCH Group's power plants have engaged with activities that promote and improve the quality of life. The activities were based on the public hearing on community needs when the power plants were in the development stage, to promote community engagement and ensure their maximum benefits. The activities also address the power plants' goal in being a good neighbor that improves community quality of life.

All power plants started off with the employment of local workers, to generate income, promote a sense of ownership and strengthen the local economy. Activities that support community needs follow.

Ratchaburi Power Plant

Objectives Actions Results
Scholarship Project 2021
  • To offer educational opportunities to the poor youth with good academic scores
  • To ease poor parents' burden
  • Scholarships worth 970,000 Baht were awarded to 27 schools:
    • Kindergarten Level: 93 scholarships
    • Elementary Level: 281 scholarships
    • High-school Level: 105 scholarships
  • Students can pursue their studies.
  • Scholarships help reduce the expenses of students' families
For Our Home Project (Education Sector)
  • To introduce educational personnel with creative content via communication channels in and out of schools for efficient online education
  • To motivate education personnel in seeking knowledge and understanding in the science of coaching and in applying the knowledge in their work
  • Two training courses were organized for the administrators, teachers and other personnel of 27 networked schools.
    • Online training on mobile VDO editing
    • Online training on "Teachers' coaching skills in challenging time"
  • Teachers applied the knowledge to improve their work process and create creative online teaching. Their VDO clips were publicized on various media.
  • Trained teachers possess coaching skills and ably apply the skills in improving themselves, subordinates and students.
Employment of local workers
Support income distribution to community Set a recruitment policy that local workers are the priority Ratchaburi Power Plant employed 368 local workers in 2021, or 72.58% of labor (40 employees and 328 contractors).
Strengthening development groups project
Strengthen development groups for sustainable self-reliance Provide financial support to ten community development groups, 10,000 Baht each Community development groups developed a more efficient and effective management system and enjoyed more marketing channels.
Strengthening the community's preventive measures against COVID-19
  • Prepare for the COVID-19 outbreak ahead of school reopening in mid-2021
  • Reduce risks and protect students, teachers and educational personnel as well as reduce schools' expenses
  • Assist the residents in nine sub-districts located around the power plant
  • Establish a standardized field hospital and help patients waiting for hospital beds during their home isolation in order to reduce severity and death rates.
  • Deliver alcohol, face masks, disinfectants and ATK test kits to 27 networked schools
  • Deliver foot pedal alcohol gel dispensers, contactless thermometers and PPE to sixteen Tambon Health Promotion Hospitals
  • Deliver "Pan Suk" (Happiness Sharing) sets to patients under home isolation and bed-ridden patients in nine neighboring communities
  • Provide equipment and consumption items to Ratchaburi Province's field hospital
  • Donate 700 boxes with primary care supplies for distribution to patients waiting for hospital beds
  • The schools saved money in securing the supplies
  • Tambon Health Promotion Hospitals around Ratchaburi Power Plant could effectively serve residents during the COVID-19 outbreak
  • The field hospital was fully equipped accordingly to prescribed preventive measures
  • The number of COVID-19 patients in the nine neighboring sub-districts decreased along with death rates.
Our Neighbors Project in four districts
Strengthen relationship and boost community confidence in Ratchaburi Power Plant through engagement Provide financial support and organize activities in two districts:
  • Muang Ratchaburi: purchase of portable toilet cabins for installation at checkpoints
  • Photharam District: home vegetable planting project to reduce exposure to COVID-19 infection and promote self-reliance
The relationship with communities in Ratchaburi Province was reinforced as the power plant acted as "a part of community" and "a good neighbor".

Nava Nakorn Power Plant

Objectives Actions Results
Scholarship Program
  • To offer educational opportunities to the poor youth with good academic scores
  • To instill responsibility and motivate students to make full use of acquired knowledge
  • Seven scholarships worth 21,000 Baht were awarded to poor students with good academic scores.
  • Poor students can pursue their studies. Scholarships help reduce the expenses of students' families.
  • Students are responsible for their duty and benefit themselves, their families and society with the acquired knowledge
The sixth "Returning life to water project" for 2021
Rehabilitate the abundance and diversity of aquatic animals in natural water channels. Provide 15,000 baby fish to neighboring communities and released to Khlong Chiang Rak Noi by the executives, employees, community members and Wat Puednimit School's teachers, numbering 57 people altogether. The abundance and diversity of aquatic animals in the community's water channel has increased
Community assistance amid the COVID-19 outbreak
  • Support health offices/Tambon Health Promotion Hospitals located around the power plant
  • Give moral support to medical professionals so that they can work at their full capacity
  • Campaign for community's awareness in disease prevention
  • Enable community/persons under observation to monitor their oxygen levels by themselves
  • Extend assistance to the communities affected by the COVID-19 outbreak
  • Deliver food sets to medical and health officers at eight Tambon
  • Health Promotion Hospitals and three health offices
  • Donate alcohol spray to two schools and two temples
  • Donate face masks and alcohol gel to fourteen neighboring communities
  • Donate 25 oxygen and pulse meters to Wat Puednimit Community
  • Donate 230 sets of rice and dried food to neighboring communities in four sub-districts
  • Communities and students became aware of the necessity of preventive measures against COVID-19 to reduce infection rates in the communities and schools.
  • Communities could survive amid the outbreak
Donation of life-support bags to flood victims
Support flood-affected communities Donate rice, dried food and drinking water to neighboring communities in four sub-districts (Ban Pathum and Chiang Rak Noi in Pathum Thani Province and Phayom and Bang Krasan's Chiang Rak Noi in Ayutthaya Province)
  • 150 sets of rice and dried food
  • 710 packs of drinking water
Flood-affected communities received assistance.
Support to Wat Puednimit School (Khamsawat Ratbamrung)'s canteen construction project
To return benefits to community Donate 10,000 Baht for the canteen construction The power plant took part in a social assistance project that created benefits for the school.

RATCH Cogeneration Power Plant

Objectives Actions Results
Activity for National Children's Day
  • To engage with public / private agencies, community leaders and communities in children and youth development
  • To encourage children to think and act constructively through activities that suit their interest and ability
Hand out 2,000 stationery sets to 16 communities for further distribution to children
  • Students joined activities that supported their development.
  • Students gained more confidence.
Annual Scholarship Program for 2021
  • To provide educational opportunities to poor students with high academic scores
  • To ease poor parents' financial burden
Hand out scholarships worth 10,000 Baht to Jarusorn School Students had the opportunity to pursue studies without putting more burden on their families.
School Building Maintenance
  • To ensure safety and maintain the condition of facilities in school buildings
  • To improve classroom atmosphere
  • To prevent students from possible dangers
Donate 10,000 Baht to Thammasat Secondary School for building maintenance
  • School buildings are safe and ready.
  • Classroom atmosphere has improved. Buildings are safe and have convenient facilities for students and teachers.
Songkran / Thai New Year Day
  • To preserve and promote Thai culture and traditions
  • To show gratitude to the elders and make them happy
  • Provide the elders in 12 communities a number of 1,000 nano blankets
  • Thai culture and traditions were preserved and promoted.
  • The elders were given moral support.
RATCH Cogen's fight against COVID-19
  • To give moral support to medical professionals
  • To help the elderly, people with disabilities and the poor affected by the COVID-19 outbreak
  • To support and improve community quality of life
  • Provide PPE and CPE suits, face masks, hair caps and gloves to health volunteers at Ban Eua Arthorn Km44
  • Provide medical equipment worth 1,000,000 Baht to Thammasat University Hospital
  • Provide food boxes to medical professionals administering COVID-19 vaccinations at Karunvej Navanakorn Hospital
  • Provide alcohol gel, face masks and food boxes to eight communities
  • Provide dried food to elderly patients in Ban Pathum Sub-district and Bang Pued Sub-district
  • Community needs were addressed.
  • Communities were given moral support and assistance.
RATCH Cogen's fight against floods
To assist communities affected by flooding Provide rice and dried food to Ban Pathum Sub-district administration organization The community was assisted amid flood impacts.

Berkprai Cogeneration Power Plant

Objectives Actions Results
Sufficiency Economy Training Project for community in Suan Kluay Sub-district
  • Promote and support community self-development according to the community's capability and context, in line with the sufficiency economy philosophy
  • Provide funds and knowledge to the Sufficiency Economy Training Project conducted in 13 villages in Suan Kluay Sub-district with 100 attendees
  • Monitor and assess the project
  • Villages have their own selfdevelopment programs in line with the sufficiency economy philosophy.
  • A community learning center to promote the philosophy has been established.
  • Surveyed recipients showed 83.5% satisfaction with the project.
Aquatic Animal Preservation Project at Berkprai and Suan Kluay sub-districts
Preserve and increase the abundance of aquatic animals in Mae Klong River Tambon Berkprai Municipality
  • Provide 10,000 baby fish
  • Involve 40 activity participants

Suan Kluay Municipality

  • Provide 10,000 baby fish
  • Involve 30 activity participants
  • The amount and diversity of aquatic animals in the community's water channel increased.
  • Participant satisfaction survey results:
    • Tambon Berkprai Municipality: 91.75%
    • Suan Kluay Municipality: 98.5%
School lunch program
Provide nutritious lunch for students at neighboring schools Provide lunch for students in four schools:
  1. Wat Lad Bua Khao School
  2. Wat Hoopkrathing School
  3. Wat Plak Rad Kindergarten School
  4. Wat Lad Bua Khao Nursery
  • The four schools were awarded 30,000 Baht, sufficient for their students.
  • Project participants showed 81.53% satisfaction.
Donation of mobile X-Ray machine to Ban Pong Hospital to help COVID-19 patients
  • Donate medical equipment
  • Give moral support to medical professionals
Donate 10,000 Baht for the purchase of mobile X-ray machine to assist Ban Pong Hospital's treatment of COVID-19 patients Medical professionals received moral support and the hospital gained extra equipment.

RATCH Group

Education for Career Empowerment Project in Lao PDR

Lao PDR is a major business base of RATCH. The project was initiated in 2011 as part of the Company's CSR drive in collaboration with the country's Ministry of Education and Sports. The project is up and running.

Under this project, technical knowledge improvement is provided for vocational students in response to the country's educational strategy to create skilled labor. The project also supports the Sustainable Development Goal 4: Quality Education, under Target 4.4: substantially increase the number of youth and adults who have relevant skills, including technical and vocational skills, for employment, decent jobs and entrepreneurship.

Target groups Target fields Target
Vocational students and teachers
  • PLC Electrical Control
  • Welding
  • Mechanical
  • Renewable power
  • General maintenance
College graduates enjoy bright employment prospects.

Performance in 2011-2021

Workshop improvement 8 Workshops and equipment improvement at 7 colleges
Training for teachers Training on four disciplines for 100 teachers
Training for students Totally 1,154 students:
  • Metal Welding, 502 students
  • PLC Electrical Control, 226 students
  • General maintenance, 376 students
  • Solar power installation, 50 students
Graduates' employment rate Based on an employment/career survey of 658 students graduating from 2011 to 2021, or 57 percent of all participating students, 589 graduates or 90 percent are employed and further study.

Kla Dee Project (Do Good Deeds Project)

RATCH supported the development of four environmental initiatives by students in Nan Province that are beneficial to the community.

Zero Burn for income initiative High-school students, Bor Klua School
Performance in 2021
  • Successful blackening of grass color by water mixed with wood ash, allowing no need for burning
  • Extension of knowledge to cover grass growing with ash water and transfer of such knowledge to a 10-household handicraft group
Brown Ball Green Forest Junior high-school and high-school students, Ban Luang School
Performance in 2021
  • Successful experimentation on the production of paper seedling trays from agricultural wastes - banana trunks, coconut shells, wax paper, bio-fertilizer and rice straw
  • Successful production of seedling balls from corn cobs, with 500 balls were distributed to the community
Paper Seedling Project High-school students, Sa School
Performance in 2021
  • Successful experimentation on the growing of red wood and Wild Himalayan cherry seedlings in a ball made from corn wastes mixed with soil, coco coir, rice husk, and animal dung. The balls are covered with recycled and wax paper.
  • Survival rate at 85%
  • A total of 250 seedlings were given to the community to increase green area
  • Short VDO completed to transfer knowledge, posted online and in the community's LINE group chat
Cultural Nature Initiative Buddhist Sunday School's youth group, Kor Temple
Performance in 2021
  • Placement of five waste sorting points in and around Ban Kor community
  • Construction of two check dams in Ban Kor's forest areas

Love the Forest and the Community Project

The project has been organized in collaboration with the Ministry of Natural Resources and Environment's Royal Forest Department since 2008. The project is aimed to engage communities in sustainably managing forests for their own benefit, create natural carbon sinks and support the Sustainable Development Goal 13 (Target 13.3): Improve education, awareness-raising and human and institutional capacity on climate change mitigation, adaptation, impact reduction and early warning.

Community forest contests are organized, to praise the community showing best performance in forest management which ensures sustainability and efficient utilization of forest resources. The communities receive award money, to support their endeavor in further improving their forests

Community forest competition activity
Objectives
  • Support the corporate sustainability strategy in social and environmental dimensions
  • Drive forward a continual increase in community forests to expand national forest areas and carbon sinks
  • Promote community engagement in management, development and rehabilitation so that forests can sustainably support community livelihood
  • Encourage the utilization of prize money in improving forest safeguarding and rehabilitation
Target group Community forests throughout the country
Goal Reduce greenhouse gases in the atmosphere through natural carbon sinks

Performance

  Achievements in 2021 Accumulated achievements
(2008-2021)
Number of community forests joining the contest 1,362 15,868
Number of awarded community forests 146 1,974
Area (rai) 123,979 1,276,389
Carbon capture and storage capacity (tons of carbon per year) 781,068 8,041,252
Prize money (Baht) 3,155,000 43,020,000

Note: Average of forests' carbon capture and storage capacity is 6.3 tons/rai/year.