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2) Education on air quality and noise metering Project
3) Neighboring community visit activity
4) Information disclosure via online channel
Sustainability Report 2020
RATCH Group PCL.
Activity
Objective/ Target
Target group
Result
To enhance community knowledge and understanding in air quality and noise metering as well as tools
Community leaders living near the 3 air quality and noise metering stations at: 1) Nava Nakorn Industrial
Zone’s Civil Works Office 2) Wat Tham Nawa School 3) Tambon Chiang Rak Noi
Health Promotion Hospital
Community understanding in the power plant’s environmental metering process and better knowledge about the power plant’s operations.
To communicate with the community, hear their opinions and build relationship with neighbors
To inform community and government offices about the power plant’s operations
Wat Puednimit Community located next to the power plant
Public offices/community leaders and communities within 5-km radius
The power plant’s executives, staff and contractors visited the community and talked with community members for positive understanding and relationship.
The power plant informed public offices, community leaders and local residents living nearby about internal activities, to ensure fast and accurate acknowledgement and mutual understanding.
Welcoming of opinions and complaints
Community opinions, recommendations or complaints can be sent to the power plants through community relations, phone, opinion box located in front of power plants, email, postal mail, electronic channels like LINE Group or SMS, and community leaders or the environmental inspector committee. Their problems or concerns can be filed 24 hour a day. Once receiving complaints, power plants will launch investigation and fix the problems. The results will be notified to communities for their approval.
Complaint receiving and solving process
Complaint-receiving channels
Responsible units inform complainants of solutions and prevention methods.
Complaints are received/ filled in reporting forms.
Responsible units survey the area with complainants and submit reports to the Management.
Complaint receiver forwards the complaints to the environmental management division for their consideration on action and investigation.
The Management and complainant are informed about solutions and
preventive measures and asked for their endorsement.
Responsible units
solve the problem and monitor progress.
The case is closed and recorded in the environmental management system.
In 2020, RATCH Group’s power plants received zero complaints or compensation claims from neighboring communities.