Page 4 - SD RATCH EN

Contents
05 Message from Chairman and CEO
08 Business Profile
08 Electricity generation
11 Infrastructure
12 Energy-related businesses and others
17 Value Chain of RATCH’s Business 19 Key Sustainability Development
Performance in 2020
23 Nourishing Relationship with Stakeholders and Cooperation
29 Sustainability Governing Structure
31 Code of Conduct and Integrity
34 Material Aspect in 2020
37 Management Approach of 2020 Material Aspects
40 Corporate Sustainability Development Strategy and Progress
40 Economic
43 Community and society
45 GHG Management and Adaptation to Climate Change
58 Emerging Risks Management
59 Economic Performance
59 RATCH’s economic values in 2020 67 Shared Value Partnerships
75 Customer Satisfaction
83 Environmental Performance 83 Responsible production
87 Air quality management
89 Wastewater management
90 Waste management 93 Noise management 93 Biodiversity
96 Social Performance
96 Safety and Occupational Health Management 110 Respect to Human Rights
112 Employee Stewardship and Capacity Building 119 Social Stewardship
132 About this Report
134 Performance Data
141 GRI Content Index
146 LR Independent Assurance Statement
148 Feedback Form: 2020 Sustainability Report