Page 118 - SD RATCH EN

118
Sustainability Report 2020
RATCH Group PCL.
Actions
Results
Fair treatment of employees
• Formulate standard evaluation system,human resource development plan and career advancement plan, with continual communication with employees.
• Set appeal criteria under which employees can launch appeals against unfair treatment and establish complaint-receiving channels and protection measures for complainants.
• Supervisors and subordinates jointly set KPI for annual performance evaluation.
• No complaint on unfair evaluation.
Complaint-receiving channels in case of unfair treatment
• Clearly set complaint-receiving and whistleblowing channels and notify employees accordingly.
• Define the complaint-handling protocol with protection against retaliation and remedy mitigation for complainants or collaborators who report breach or violation of the Company’s Code of Conduct/regulations.
• No complaint from employees.
Socialization of corporate values
• RaiseawarenessinPowerofProfessionalandPowerof Teamwork corporate values. Employees were encouraged to show their skill, professionalism and excellence with adherence to ethics and governance as well as assume the leading and supporting roles accordingly to their assignments.
• 89.55% of relevant trainees was aware of the corporate values.
Employee engagement survey
• The employee engagement survey has been conducted annually since 2017. Engagement activities within function groups or at the organization level are designed accordingly to the survey results.
• Engagement level increased 9.28 percent from 2019.
Result of employee engagement survey
7 s
1.00 core
2019 2020
• Based on 2019 survey results, the following engagement activities were scheduled in 2020:
80.28 score
List No. of activities
Organization-level activities
3
Activities within function groups
80