Page 24 - SD RATCH EN

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Based on the assessment of issues relating to the Company’s operations and level of their impact on stakeholders as well as stakeholders’ impacts on the Company, 11 stakeholder groups have been identified and 8 groups are considered significant to the Company’s operations. Consequently, the Company devises the approaches to nurture the relationship with the 8 groups and respond to their expectations as follows:
Guideline on stakeholder relationship nurturing and response to expectations
RATCH reviews stakeholders’ expectations and determines the approaches to nurture the relationship and respond to their expectations through various engagement channels. Details are as follows:
Sustainability Report 2020
RATCH Group PCL.
2) Levelofstakeholder-inducedimpactsonRATCHinlegal,regulatory,financialandoperational terms as well as corporate image.
Stakeholders Expectations Approach Engagement channels Topics
1) Employees
• Appropriate income and welfare
• Healthy and safe work environment
• Continual capacity
building
• Proper career
advancement
• Supportive work
process in light of emerging disease outbreak
• Review remuneration and welfare against peer companies’ every 3 years
• Provide safety standard, enjoyable and creative environment
• Prepare level-based group and individual training
• Establish succession plan and career development plans
• Develop IT system to support new normal way of working
• Welcome employees’ opinions and suggestions
• Promote activities that underline teamwork, creativity and innovation, to bolster corporate culture and engagement
• Human Resource Management Committee
• Performance Appraisal Committee
• Level-based group training and knowledge sharing activities
• Relationship building activities of each function and corporate volunteering projects
• Employee meetings twice a year and Function’s meeting to communicate strategy, targets and performance
• Dissemination of corporate information via email, Intranet, and other media
• Annual employee engagement survey
• Welfare Committee
• Safety, Occupational Health and Work Environment Committee
Whistleblower channel https://www.ratch.co.th/en/cg/whistleblower
• Employee Stewardship and capacity building
2) Share- holders/
Investors
• Assessment on ESG-related risks and emerging risks for a review in business plans and strategies
• Training on corporate governance for directors and executives
• Management Approach of 2020 Material Aspects
• Ability to handle ESG (Environment, Social and Governance) risks and corporate sustainability strategies
• Annual General Meeting once a year
• EGAT Group meeting
• Analyst meeting every
quarter
• Company visits for
shareholders