Page 27 - SD RATCH EN

RATCH Group PCL.
Sustainability Report 2020
27
Stakeholders Expectations Approach Engagement channels Topics
6) Suppliers
• Trustworthiness, corporate image and governance
• Financial stability
• Transparency in
operations and
procurement process
• Abidance to
contracts
• Supports to suppliers’
operations and improvement
• Prepare standardized and transparent procurement process, to rid conflict of interest
• Assess suppliers’ qualifications
• Give priority to suppliers with desirable qualifications and evaluate suppliers
before start of contract and after work completion
• Prepare clear work plans, monitoring process
and budget control accordingly to contracts
• Discuss with suppliers
for mutual agreements on operational procedure
• Strengthen anti-corruption practices through CAC’s certified membership
• Meetings and discussions for mutual problem solving
• Site visit, assessment of supplier’s operations and feedback
• Interview on suppliers’ view on corporate sustainability issues and their expectations
Tel: 0 2794 9999 Website: www.ratch.co.th
• Shared value partnerships
7) Customers
• Control operations accordingly to O&M plans, to maintain efficiency, availability payment and ability to promptly operate upon customers’ request for national electricity security
• Mutually implement contractual clauses and solve disputes
• Arrange meetings and activities to nurture good relationship
• Customer satisfaction
• Response to customers’ expectations and assistance to maintain national electricity security
• Electricity generation and delivery accordingly to contractual quantity and quality specifications
• Professionalism and transparency
• Cooperation in problem solving and good relationship
• Meeting/ discussion • Opinion-exchange
seminars
• Interview on customers’
view on corporate sustainability issues and their expectations
Tel: 0 2794 9999 Website: www.ratch.co.th