Page 33 - SD RATCH EN

Whistleblowing channel
RATCH has established a Whistleblower Channel that makes it possible for stakeholders to report concerns about breaches of the Code of Conduct and possible fraudulent and illegal actions that may cause harm to the Company.
Complainants are protected under the Company’s measures against retaliation and damage mitigation for complainants or those who cooperate in the reporting.
Compliant receiver
Email addresses
• Chairman or directors
• Independent directors or
Audit Committee members
• Chief Executive Officer
• Head of Internal Audit Division • Supervisors
RATCH Group PCL.
Sustainability Report 2020
33
• Chairman or directors: directors@ratch.co.th • Independent directors: id@ratch.co.th
• Audit Committee members: ac@ratch.co.th
• Chief Executive Officer: ceo@ratch.co.th
• Head of Internal Audit Division: internalaudit@ratch.co.th
Significant progress in 2020
Company https://www.ratch.co.th/en/cg/whistleblower website
Address:
RATCH Group PCL.
72 Ngam Wong Wan Rd, Bangkhen, Muang Nonthaburi, Nonthaburi 11000
By post
• Review and assess fraudulent risks that cover all activities, to improve Risk Register, Fraudulent Risk Map, risk prevention measures and the internal audit system in accordance with conditions, for more effective risk management.
• Review Code of Conduct and orders and update them to fit changing situations, to prevent possible risks. A non-disclosure agreement is in place with written penalties on violators. Executives and employees must sign to acknowledge the agreement and follow the code to protect confidential information and must not reveal such information to outsiders.
• Testandevaluatetheawareness,understandingandimplementationofanti-fraudandcorruption policy of employees at all levels via an e-learning channel. The evaluated must score at least 80% and they must pass the test before an annual performance assessment. In 2020, the average score was 88 percent.
• OrganizeanorientationontheCompany’santi-fraudandcorruptionguidelinesforthenewly-recruited.
• Educate and raise awareness on corrupted acts and consequences through short plays, newsletters and VDO clips, communicated via the Company’s communications system and internal TV
network.
• Express the Company’s standpoint against corruption to stakeholders and demand their
compliance, through the announcements and official letters on the Company’s Anti-Fraud
Corruption Policy and guidelines.
• In 2020, the Company witnessed zero violations on the Anti-Fraud Corruption Policy or the Code
of Conduct. No director or executive resigned due to governance-related issues.