Page 67 - SD RATCH EN

Shared Value Partnerships
RATCH Group PCL.
Sustainability Report 2020
67
RATCH gave importance to shared value partnerships in its 2020 investment activities covering all business areas – electricity generation, infrastructure and energy-related businesses, as the value chain encompassed service users or small customers. In service industries, customer expectations must be taken into consideration in the formulation of customer relationship management guidelines and a communications plan to achieve what customers demand.
Stakeholders in the value chain
Type of business
Relevant business partners
Electricity generation
Project development
Construction
Production and distribution
Business termination
Partners
Public sector
Financial institutions
Regulators
EPC Contractors Workers Community
Regulators
Suppliers (operation and maintenance service)
Suppliers (fuel/parts) Regulators Customers
Suppliers
Customers Regulators
Advisor
Customers
Community Suppliers (fuel/parts/ insurance)
Infrastructure
Project development
Construction
Operation/service provision
Business termination
Partners Advisors
Financial institutions
Insurance Suppliers
Partners Contractors Workers Community
Regulators
Customers Partners Workers Community
Regulators
Partner Suppliers
Customers Regulators
Energy-related businesses & others
Project development
Construction
Operation/service provision
Business termination
Partners Advisors
Financial institutions
insurance Suppliers
Partners Contractors Workers Community Regulators
Customers Partners Workers Community Regulators
Partner Suppliers Customers
Regulators
Supply Chain Management Approach
RATCH’s operations are carried out in 4 stages: project development, construction, production/ service provision, and business termination. The key stakeholders in the four stages’ supply chain who influence the Company’s achievements are business partners, suppliers, community and the environ- ment. The following guidelines are in place to manage the relationships with each stakeholder: