Page 81 - SD RATCH EN

Methods and patterns of customer engagement
RATCH Group PCL.
Sustainability Report 2020
81
Method/ Platform
Customer/stakeholder
Frequency
Objective/Target
Meeting
EGAT/PEA executives
At least twice a year (depending on incidents in the year)
Industrial customers' executive-level representatives
At least twice a year (depending on incidents in the year)
Meeting
EGAT/PEA officers
At least 4 times a year (depending on incidents in the year)
Industrial customers’ officers
At least 4 times a year (depending on incidents in the year)
Seminar
Customers and suppliers
At least once a year
Social activity
Customers’ executives and officers
At least once a year
Discuss issues of concern and production improvement approaches
Discuss issues of concern and production improvement approaches
Discuss on contractual agreements
Discuss on contractual agreements
Exchange knowledge on machinery efficiency maintenance and improvement as well as production planning
Build good relationships
Actions to satisfy customer needs
Issue
Address failure to fulfill the order of EGAT’s National Control Center
Action
Ratchaburi Power Plant
Nava Nakorn Cogeneration Power Plant
Contractual electricity delivery
The power plant and customer met and agreed on the following actions:
• The power plant checked equipment and asked for a review on National
Control Center’s system. No irregularity was found in the equipment or
the signal receiving system.
• The power plant ran a comprehensive test on the online system and
found that the center specified mismatched time, leading to generation
failure.
• EGAT later restarted the online system to fix the problem and the system
resumed normal operations. Prevention of repetition
• The power plant ran an offensive test: a computer program was installed to detect orders which may cause problems.
• It also cooperated with EGAT in improving responses to the online orders.
EGAT
• Improved the power plant’s generation efficiency to fulfill PPA’s electricity
distribution.
Industrial customers
• Improved stabilization of high-voltage transmission line under power grid
standard