Page 113 - SD RATCH EN

RATCH Group PCL.
Sustainability Report 2020
113
2. Progress on actions under High Performance Organization framework
RATCH prepared and has implemented the plans to improve work process in 2 aspects since 2018, following a gap analysis in 2017 on business processes that covered 9 aspects.
Performance
Improved process
Work plan
Performance
1. Building Future Capabilities
Culture transformation
Workshops under Power of Professional and Power of Teamwork values were organized. The workshops were organized for all executives and employees from all functions. Split into 5 classes, the workshops welcomed a total of 237 attendees. The post-workshop test showed employees’ average awareness at 89.55 percent. Employees were encouraged to show their skill, professionalism and excellence with adherence to ethics and governance as well as assume the leading and supporting roles accordingly to their assignments.
Continuous process improvement
• Internal audit manual was completed and endorsed by the Audit Committee.
• Improvement on Work Flow Process Chart for Corporate Administration Function was completed.
2. Communication and Collaboration Enhancement
Clarify cross-function job duplications
Complete document on job transfers between Business Development and Project Development functions.
Data Classification
Organize training on Kool Keeper system for document keepers of each function.
Implementing knowledge management
Transfer knowledge on 5 fronts through Knowledge Sharing activities and raise No. of Community of Practice to 10.
• Knowledge transfers by internal and external experts through Knowledge Sharing activities in 2020 and gained benefit
Knowledge Sharing Activity
Expert
% of satisfaction and knowledge utilization
Benefits
High
Medium
Total
1. Key Issues: RAC asset management
Asset Management Function’s executive
97
3
100
• Ability to deal with problems and arising conflicts
• Ideas for future contracts of Australia-based projects
2. CSR: Enterprise Value Building Tool
Corporate Administration Function’s executive
93
7
100
Understanding in business strategies and overall picture of benefits and ably apply activities that fit each operation area