Business continuity and crisis management

RATCH is aware that risks to business operations may occur simultaneously across multiple locations. Therefore, the internal control system, business continuity management, and crisis management frameworks are designed to operate in a systematic and integrated manner. In this regard, the parent company serves as the Group-level Command & Coordination Center, responsible for establishing policies and frameworks for group-level crisis and business continuity management. It also establishes a crisis management working group, determines when project-level incidents should be escalated to the group-level, and provides guidance for decision-making processes based on governance principles and responsibility to stakeholders.

Integration of business continuity and crisis management

The Company has established business continuity management as part of its internal control system and enterprise risk management framework to ensure that the Company Group's critical business functions and operational capabilities are protected and can continue under irregular or emergency situations.

As the parent company, RATCH sets policies and frameworks for coordination with subsidiaries and power plants to ensure streamlined operations during irregular situations or emergencies. It also requires the reporting of timely, accurate, and sufficient information to support situation assessment at the Group level.

Complex situations or those that may have widespread impacts are escalated to the group-level crisis management to ensure effective strategic decision-making, appropriate prioritization of impacts, and coordinated use of resource, while taking into account safety considerations as well as potential impacts on the economy, the environment and stakeholder confidence. In addition, a post-incident review process is conducted to capture lessons learned and support the continuous improvement of the Company Group’s relevant measures, policies, and standards.

The integration of business continuity and crisis management enables the Company Group to respond to incidents in a systematic manner, minimize losses from business disruptions, and limit adverse impacts across economic, social and environment dimensions. It also helps maintain the continuity of energy services, which are critical infrastructure for society.

The Company and its power plants regularly test and rehearse contingency plans, incorporating lessons learned from actual incidents and continuously improving the plans in accordance with each entity’s business context.