| Employees/Workers |
| Appropriate compensation and welfare in line with economic conditions |
- Review employee remuneration/welfare to be in line with current circumstances/peer companies, adhering to equal employment, human rights principles and regulatory requirements.
- Provide a fair performance evaluation system and engage employees in self-evaluation, to fairly reflect their remuneration.
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| Safe and favorable work environment |
- Inspect/improve work environment for safety and comfortable conditions conducive to positive impacts on the operations.
- Appoint employee representatives to the Welfare Committee and the Safety, Occupational Health and Working Environment Committee.
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| Capability development and career advancement |
- Prepare training/career development programs for individual employees and the Succession Plan.
- Set a rotation policy for skills and experience in various fields.
- Prepare the Succession Plan based on the results of potential assessment.
- Prepare individual development plans based on skills, potentials, experience and business needs.
- Encourage and promote team-oriented activities and innovation, to strengthen corporate culture and engagement.
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| Fair and equal treatment and retention of employee personal information |
- Enforce the Human Rights Policy that encompasses the operations of the Company, subsidiaries and joint ventures and communicate the policy to all relevant personnel for their strict compliance.
- Enforce the Personal Data Protection Policy, to prevents the impacts on employees from data breaches.
- Establish a complaint and feedback system/channel and notify employees through communication channels.
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| Community |
| Operations that underline legal compliance, transparency, and effective measures to prevent/ respond to impacts |
- Strictly comply with relevant legislation and establish compliance units that monitor the operations in accordance with laws such as a legal department and a governance working committee.
- Follow environmental and social impact preventive and corrective measures.
- Require the monitoring of operations that may cause impacts on the environment and community.
- Apply production technology and control the production in line with requirements, to lessen environmental impacts on community/society.
- Establish thorough and various complaint/feedback channels as well as a systematic handling process.
- Exercise the emergency response plans together with community for their confidence in the Company's solutions and responses to emergency incidents.
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| Transparent, timely, and verifiable communication and information disclosure |
- Apply two-way thorough communications with community/society through various channels like social media, notifications, community visits and community development activities.
- Build engagement through the establishment of special committees such as the Environmental Inspectors Committee/Tri-Partite Committee that act as the intermediary in the inspection of power plants' operations; and enhancement of the committees' capacity.
- Prepare accurate and continuous communication materials and establish a special responsible unit such as the public relations department and a community relations team.
- Communicate information and open doors to community visits to the operating sites, for their understanding and confidence in the production process and the environmental and safety management.
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| Promotion and quality of life improvement for community and society |
- Prepare the plans to improve community quality of life to suit community needs in various aspects - career, education, public heath, tradition and culture, etc.
- Support and participate in community activities on a regular basis.
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| Timely responses to community troubles |
- Establish channels to hear community suggestions/complaints in the environmental, occupational health and safety management systems of each business entity/Environmental and Social Management System for the consideration of inspection and correction.
- Define the roles, duties and responsibilities of the complaint handling committee in a clear, transparent and verifiable manner and require regular performance reports.
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| Civil society sector/Non-profit organizations |
| Business operations that support the goals of these organizations/ networks as well as national sustainability goals. |
- Support the organizations/networks' goals with continuous operations at full potential.
- Participate as a member of associations/organizations.
- Renew the membership continuously.
- Monitor the networks/organizations' updates for business operations that are up to date with the situation.
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| Disclosure of accurate and verifiable information |
- Prepare and verify information prior to disclosure.
- Release accurate and timely public relations materials.
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| Participation in impact/ performance inspection |
- Provide opportunities for study tours or engage them in correcting impacts.
- Establish a working committee/environmental inspectors committee/tri-partite committee that engages all parties.
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| Government sector/Regulators |
| Compliance with legislation, rules and regulations enforced in Thailand and abroad |
- Establish a system and unit to monitor amendments in relevant laws/regulations in Thailand and abroad; assess compliance on a regular basis; and report progress for the Management and the Board of Directors’ acknowledgement.
- File complete reports and disclose compliance reports as required by relevant laws and regulations.
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| Good corporate governance and transparency |
- Define the comprehensive and appropriate governance structures and supervisory roles and duties of all operational aspects.
- Seek CAC’s continuous membership recertification.
- Encourage and support subsidiaries, affiliates and joint ventures as well as suppliers in the supply chain to join CAC and serve as CAC Change Agents.
- Prepare the environmental, safety, and other relevant management systems to ensure legal compliance.
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| Organizational ability to cooperate and support the government sector/ government offices’ policies |
Cooperate with regulatory agencies’ sustainability-related activities, voluntary and compulsory, to elevate the organization’s sustainability operations. |
| Strengthen national energy security |
Provide the best support and cooperation in maintaining the national electricity stability and efficiency. |
| Vendors/Suppliers |
| Professionalism and honest and ethical partnership |
- Define desirable practices in the Supplier Code of Conduct and demand acknowledgement for aligned practices and mutual goals.
- Prepare a fair agreement and mutually-agreed payment conditions, and strictly follow the conditions.
- Ensure safe work conditions for suppliers in line with prescribed standards particularly high-risk jobs.
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| Transparent operations and zero violation to human rights |
- Develop a transparent supplier selection and procurement process that prevents conflict of interest and involves the assessment of their ESG and human rights risks.
- Deal with supplier complaints on actions that do not meet contractual requirements or are unfair.
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| Compliance with contracts |
Establish a contract management system and a process to monitor suppliers' operations; and control budgets. |
| Improvement of suppliers' operations |
- Monitor and evaluate suppliers' operations and performance for further improvement.
- Arrange training/orientation prior to the start of work; conditions for work request or permit; job inspection/supervision; and performance evaluation.
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| Customer |
| On-time delivery of products and services that meet specified requirements on quality, volume and stability; do not create impacts on the environment, community and society; and emits a low amount of greenhouse gases. |
- Operate strictly in accordance with the operation and maintenance schedule to maintain efficiency and availability, for prompt and efficient response to customers' requests and the electricity system stability.
- Prepare the cybersecurity and supervision system.
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| Operations with good corporate governance and zero environmental impacts |
Operate and manage contracts transparently and in accordance with the terms and conditions agreed upon with customers/consumers. |
| Cooperation in problem solving and relationship building |
- Jointly discuss the terms or disputes.
- Organize consistent meetings and relationship-building activities.
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| Safeguarding of confidentiality and personal information |
Define the terms and conditions and honor them. |
| Business partners |
| Business stability with consistent stream of revenue and profits; good corporate image; corporate governance; efficiency; and long-term sustainable growth |
- Prepare a partnership strategy that strengthens the Company's competitiveness and growth potential in power and related businesses.
- Clearly state the Company's position on business practices that adhere to morality, ethics, legal compliance, anti-corruption, and respect for human rights.
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| Professionalism and operational efficiency for long-term partnership |
- Prepare a partner due diligence and risk-assessment process prior to striking partnership deals.
- Honor the agreements, confidentiality clauses, and fair competition laws.
- Ensure transparent governance and nurture relations for long-term partnership.
- Apply the arm's length principle for fairness and provide accurate and sufficient information for the decision making.
- Develop personnel's knowledge and skills and promote the corporate values that underline teamwork, innovation, professionalism and leadership competency.
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| Shareholders |
| Ability to execute strategies and generate good returns |
- Ability to achieve positive performance and returns
- Board of Directors and the Management’s close monitoring of the operations and performance tracking against set targets.
- Development of personnel capabilities to support professional operations.
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| Good corporate governance and ability to manage ESG risks and execute the sustainability strategy as planned |
- Board of Directors’ governance practices
- Alignment of operations with business and sustainability strategies as well as operational targets.
- Ability to manage environmental, social and governance (ESG) risks and execute the sustainability strategy.
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| Adaptability to transitions and emerging risks |
- Monitoring and adaptation to technological changes and emerging risks.
- Development of employee knowledge and skills to accommodate new business opportunities and strengthen business resilience.
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| Efficiency in inspecting/ preventing fraud and corruption |
- Assess fraud risks and establish measures to inspect and prevent all forms of fraud and corruption.
- Determine a responsible unit and a clear mechanism of its responsibility for inspection and supervision, to prevent fraud and corruption in the operations.
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| Creditors |
| Ability to generate revenue and profits and to repay debts, with reliable credit ratings and business growth |
- Ensure the operations and information disclosure in accordance with the terms and conditions.
- Determine the clear management approach/plan for revenue, cost and returns.
- Establish the clear EBITDA growth target and the management plans for revenue, cost and returns.
- Maintain the corporate credit ratings at an investment grade.
- Strictly follow the agreed terms, concerning the purposes of fund, principal and interest repayments, and the maintenance of collateral quality throughout the contract period.
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| Investment and funding approach/plans for project financing |
- Conduct revenue analysis and forecasting and manage financial risks.
- Choose low-cost funds and financial tools that match each type of project.
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| Ability to keep financial risks at low or acceptable levels |
- Strictly follow the Company's financial and tax policies. at low or acceptable levels
- Ensure efficient financial management including financial costs.
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| Continuity in good relationship |
Communicate, exchange information and promptly seek solutions on a mutual basis. |
| Corporate credibility, reputation and governance |
- Establish the guidelines for ESG (Environmental, Social and Governance) risk management and the sustainability strategy execution.
- Participate in sustainability/ESG ratings by international agencies.
- Improve the implementation of operational plans according to rating agencies' recommendations.
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| Support to national and global sustainability/climate change goals |
- Drive a recognized climate-related strategy and the human rights implementation.
- Set the goal to achieve net zero emissions in 2050.
- Report the performance of climate actions and volume of greenhouse gas emissions.
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| Competitors |
| Fair competition |
- Comply with competition laws and the Company's Code of Conduct.
- Avoid any action that may be considered a collusion to distort competition.
- Do not accept information from competitors, directly or indirectly, or exchange/receive illegal information for benefits in the competition.
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| Mass Media |
| Accurate, timely, transparent and equal information disclosure |
- Disclose information as required by relevant laws and regulatory agencies.
- Establish a process to verify information prior to public disclosure or the release to media.
- Require Chief Executive Officer’s approval for financial and non-financial information to be released to journalists.
- Establish guidelines on the use of internal information.
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| Two-way communications and continuous relationship building |
- Arrange press events as deemed appropriate, one-way or two-way communication patterns, ensuring equitable, timely, accurate, and adequate disclosure.
- Establish a process to take and answer questions or to pass information to the media.
- Organize consistent relationship-building activities.
- Monitor news updates on a regular basis.
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